At The Box Shop, we aim to pack and ship all orders as quickly as possible.

Dispatch Times

Most orders are packed and dispatched within 2–3 business days.

During busy periods, TikTok live events, holidays, or special launches, dispatch times may occasionally take slightly longer.

Delivery Areas

We currently deliver across the United Kingdom.

Tracking

Tracking information may be provided for selected orders once your parcel has been dispatched.

Packaging

All products are carefully packed to help make sure they arrive safely.

Mystery boxes and lucky dips are packed randomly, which means products will vary between orders.

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Returns Policy

Standard Products

If you receive a damaged or faulty item, please contact us within 14 days of delivery.

Where possible, we may offer:

• A replacement
• Store credit
• A refund

Photos of damaged items may be required before a return or refund can be approved.

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Mystery Boxes & Lucky Dips

Due to the surprise nature of mystery boxes and lucky dips, we cannot offer returns or refunds simply because you did not like the items received.

By purchasing these products, you understand that contents are selected at random.

However, if your order arrives damaged or faulty, please contact us and we will be happy to help.

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Incorrect Orders

If you believe you have received the wrong item, please contact us as soon as possible so we can resolve the issue.

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Return Conditions

Returned items must:

• Be unused
• Be in original condition
• Include original packaging where possible

We reserve the right to refuse returns that do not meet these conditions.

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Contact Us

For shipping or returns support, please contact us through our Contact page or social media channels.

We aim to reply as quickly as possible.

Email: info@boxshopuk.com